Prepare for the unexpected
About True North Emergency Management
Our Mission
At True North Emergency Management, our mission is to empower organizations and individuals to respond confidently and effectively to emergencies, with a focus on active attacker preparedness, comprehensive training, and practical emergency procedures. We are committed to providing expert guidance, customized solutions, and proactive strategies that enhance safety, resilience, and peace of mind in any crisis.
Our Services
At True North Emergency Management, we offer comprehensive solutions to help organizations prepare for and respond to emergencies. Our services include expert Emergency Management guidance, Incident Management System (IMS) training, and workplace emergency response training to ensure your team is ready for any situation.
We provide specialized active attacker training, develop fully customized online learning programs for emergency management, and create tailored emergency response plans designed to protect your people and your operations. With our expertise, your organization can respond confidently and effectively when it matters most.
Our Team
Our team of emergency management professionals bring over 60 years of combined experience in municipal and provincial emergency management. With decades of hands-on expertise in planning, response, and recovery, we have successfully guided communities, organizations, and agencies through complex emergency situations.
Our professionals have worked across multiple levels of government, developing and implementing policies, procedures, and training programs that enhance public safety and organizational resilience. From natural disasters and public health crises to security incidents and large-scale emergencies, our team combines practical experience with strategic insight to ensure effective preparedness, response, and recovery.
Passionate about building safer, more resilient communities, we are committed to sharing our knowledge, designing customized emergency management solutions, and empowering organizations to respond confidently in any situation.
Services
Training Programs: Incident Management System (IMS)
Our IMS training programs are designed for professionals at every level of emergency response. Whether you're stepping into your first response role or preparing to lead a complex multi-agency operation, our progressive courses equip you with the tools, confidence, and framework to act decisively under pressure.
IMS 200: Intermediate Incident Management System
This course is ideal for individuals involved in managing small-scale incidents or initiating response during larger emergencies.
Participants will:
- Deepen their understanding of IMS principles and structures
- Learn how to command and control a simple incident
- Develop and understand a basic Incident Action Plan (IAP)
- Gain practical experience in resource management, communication coordination, and the use of incident facilities
This course is available in-person and virtual.
IMS 300: Advanced Incident Management System
This advanced-level course prepares experienced professionals for leadership roles in expanded IMS structures. You’ll work through realistic simulations that reinforce:
- Multi-agency coordination strategies
- Operational leadership during large-scale, high-pressure incidents
- Advanced resource and personnel management
- Strategic decision-making under dynamic conditions
This course is available in-person and virtual.
IMS Crash Course
This 3 hour crash course provides professionals with the essential knowledge and practical skills to respond effectively to emergencies and major incidents using the Incident Management System.
This course is available in-person and virtual.
Training Programs: Workplace Emergencies and Active Attackers
Our specialized training programs prepare employees and security professionals to respond confidently and effectively in the face of workplace emergencies. From fire alarms and medical incidents to high-risk situations involving active attackers, our courses deliver practical knowledge and hands-on strategies tailored to real-world scenarios.
Workplace Emergencies and Active Attackers
This training prepares employees to respond effectively to workplace emergencies. Participants will learn how to recognize and react to situations such as active attackers, shelter-in-place, hold and secure, and lockdowns.
The program provides clear guidance on employee response procedures, along with practical steps to plan, prepare, and practice for potential emergencies.
This course is available in-person and virtual.
Emergency Response Training for Security Professionals
This program is designed for security personnel responsible for responding to emergencies.
Participants will gain expertise in responding to active attacker incidents, shelter-in-place, hold-and-secure, and lockdown scenarios. The program emphasizes operational procedures, coordination with employees, and strategies for effective planning, preparation, and practice to ensure rapid, professional, and decisive responses to high-risk situations.
This course is available in-person and virtual.
Bomb Threats and Suspicious Package Response Training
This course provides security professionals with the knowledge and skills to respond effectively to bomb threats and suspicious packages.
Participants will learn threat assessment techniques, emergency response procedures, and best practices for minimizing risk and ensuring the safety of personnel and property. Practical scenarios and hands-on exercises prepare security teams to act decisively under high-pressure situations.
This course is available in-person and virtual.
Customized Online Learning Modules
We design and deliver fully customized online learning programs that help organizations train, engage, and empower their teams utilizing their existing Learning Management Systems (LMS). Our solutions are built to reflect each organization’s unique goals, culture, and industry needs—ensuring that every course feels relevant and practical. Organizations are provided with customized modules for their LMS.
Workplace Emergencies and Active Attackers
This customized online learning program prepares employees to respond effectively to workplace emergencies. Participants will learn how to recognize and react to situations such as active attackers, shelter-in-place, hold and secure, and lockdowns.
The program provides clear guidance on employee response procedures, along with practical steps to plan, prepare, and practice for potential emergencies.
Emergency Response Training for Security Professionals
This customized online learning program is designed for security personnel responsible for responding to emergencies.
Participants will gain expertise in responding to active attacker incidents, shelter-in-place, hold-and-secure, and lockdown scenarios. The program emphasizes operational procedures, coordination with employees, and strategies for effective planning, preparation, and practice to ensure rapid, professional, and decisive responses to high-risk situations.
Bomb Threats and Suspicious Package Response Training
This customized online learning program provides security professionals with the knowledge and skills to respond effectively to bomb threats and suspicious packages.
Participants will learn threat assessment techniques, emergency response procedures, and best practices for minimizing risk and ensuring the safety of personnel and property. Practical scenarios and hands-on exercises prepare security teams to act decisively under high-pressure situations.
Customized Emergency Response Plans
Ensure your organization is prepared for any situation with our fully customized emergency response plans. Designed to meet the unique needs of your workplace, our plans provide clear, actionable procedures for handling emergencies such as fires, medical incidents, active threats, natural disasters, and more. Each plan is tailored to your facility, workforce, and operational risks, giving you a practical roadmap to protect employees, minimize disruptions, and maintain business continuity.
Emergency Response Procedures
These emergency response guides provide clear procedures for common emergencies, including fires, medical incidents, active shooters, suspicious packages, threatening messages, and external hazards.
These procedures are fully customizable to your organization and intended audience whether that be students, employees, or tenants.
Emergency Response Procedures for Security Professionals
These emergency response guides for security professionals provide clear procedures for common emergencies, including fires, medical incidents, active shooters, bomb threats, suspicious packages, threatening messages, and external hazards.
These procedures are fully customizable to your organization.